Please read our terms and conditions carefully before using our services
Call Now: 0800 772 3464These Terms & Conditions form part of the agreement between Bestgrade Limited T/A Private Exam Centre (“we”, “our”, “us”) and you, the candidate (“you”, “your”). By submitting an exam registration, you agree to these Terms.
1.1 We process candidate information in accordance with the Data Protection Act 2018 and UK GDPR.
1.2 Your details will be stored electronically and in paper form for exam administration.
1.3 Information may be shared with awarding bodies, affiliated centres, or relevant third parties for exam
registration and certification purposes.
1.4 Data will not be shared with unrelated third parties without your written consent, except where required by
law.
3.1 You are responsible for ensuring all information in your application (including subject codes, tiers, and
exam board) is complete and accurate.
3.2 We cannot be held liable for incorrect entries resulting from candidate errors or omissions.
3.3 We act only as an exam centre; we are not responsible for your results, grades, or marking.
4.1 Candidates requiring access arrangements (e.g. extra time, special conditions) must inform us at registration
and provide valid supporting documentation.
4.2 Requests must comply with awarding body requirements and be supported by a completed JCQ Form 8 signed by a
qualified SENCO.
4.3 Facilities are limited; additional services may incur extra fees.
5.1 Fees are displayed on our website. Exams involving coursework, orals, or practicals may have additional
charges.
5.2 Full payment must be received before entries are made. Instalment plans may be agreed, but the final payment
must be made before the agreed deadline.
5.3 Payments can be made by bank transfer, debit/credit card, cheque (processed once cleared), or cash.
5.4 Application fees and card processing charges are non-refundable.
6.1 Once processed, your Statement of Entry will be emailed or made available via an online portal.
6.2 You must check it carefully and notify us of any errors within 3 days of issue. After this period, corrections
incur a £30 administration fee.
6.3 If two exams clash at the same time, one will be taken immediately after the other under supervision. An
additional fee applies.
6.4 Candidates entering exams across multiple centres are solely responsible for avoiding timetable clashes.
7.1 Cancellations must be submitted in writing (email or letter) within 14 days of payment and before published
entry deadlines:
• 7th February – May/June series
• 7th September – November series
• 1st October – January series
7.2 Refunds are subject to a deduction of £40 per unit/paper for administration.
7.3 The application fee (£10) and card processing fees (1–2%) are strictly non-refundable.
7.4 No refunds will be issued after entry deadlines or for missed exams/absences.
7.5 Science Practical deposits (£300 per subject) and Functional Skills/OnDemand exams are strictly
non-refundable.
7.6 Refunds are issued by bank transfer, card, or cheque only. No cash refunds.
7.7 We are not liable for cancellations or delays caused by circumstances beyond our reasonable control (Force
Majeure Events).
8.1 You must arrive on time. Late arrivals cannot be accommodated.
• Morning exams start at 9:00am (doors open 8:45am).
• Afternoon exams start at 1:00pm (doors open 12:45pm).
8.2 Valid photo ID and required stationery must be brought.
8.3 Prohibited items include bags, phones, headphones, and food (only clear water bottles with no labels
permitted).
8.4 Disruptive behaviour, vandalism, or malpractice will result in removal and reporting to awarding bodies. No
refunds will be given.
9.1 Results may be collected in person free of charge with valid ID, or viewed online via portal (if
provided).
9.2 Certificates may be collected free of charge in person with valid ID.
9.3 Certificates can be posted within the UK for a £20 administration and recorded delivery charge.
9.4 International posting is available at additional cost; we do not accept liability for postal delays or losses.
10.1 Complaints must be submitted in writing (email or letter).
10.2 We will investigate and respond within a reasonable timeframe.
10.3 If unresolved, the complaint may be escalated to the relevant awarding body.
11.1 We accept liability only for direct loss arising from our negligence or breach of contract.
11.2 We are not liable for indirect, incidental, or consequential losses, including loss of opportunity or
reputation.
11.3 Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud.
These Terms and the Contract shall be governed by and construed in accordance with the laws of England & Wales. Both parties agree that the courts of England & Wales shall have exclusive jurisdiction over any disputes.